Return Policy

Medical-grade skincare products that have been opened cannot be returned or exchanged due to health and safety regulations.

If your order arrives damaged or incorrect, please contact us within 7 days at info@ninaaesthetics.ca. We’ll replace the item or issue a refund once verified.

We cannot accept returns for skin reactions or sensitivities. Please book a consultation with our team before purchasing if you’re unsure which product is right for you.

Approved refunds (for eligible cases only) are processed back to your original payment method. Shipping fees are non-refundable.